Risk Management in Brewin Dolphin Holdings plc Essay

Risk Management in Brewin Dolphin Holdings plc - Essay Example According to the essay findings a  major chunk of its customers and their families have been with BDHP for generations together and this being a testimony for the high-quality services they offer. BDHP is having a unique business model which helps it to earn the confidence of its clients, and thereby it is able to establish long-run and loyal customer relationships. With the help of expertise of its professionally qualified advising staff, BDHP is able to make a personal approach in their client service. BDHP is having about 35 offices in UK, and its employee strength is around 1877 employees as of 31st December 2013. On behalf of its clients, BDHP is managing about  £28.2 billion of investments annually as of date. The market capitalisation of BDHP is  £728.94m and its net income in 2013 was  £33.59m and it is being one of the leading businesses in financial industry of UK.This study highlights that  BDHP is able to maintain the vibrant client relationships with a long-run past performance of personalised services to its customers. BDHP visualises that it has a very good potential growth market with long-run future prospects. BDHP has reorganised its management team with infusion of clear aims and a strategy to accomplish them. BDHP main focus and strategy is that it will usher higher value for all of its stakeholders. BDHP is one of the largest personalised investment service providers in the UK, and they are in the management of portfolios on a discretionary and advisory basis.     

Magazine articles Essay Example for Free

Magazine articles Essay This paper summarizes two articles related to physics. One, written by Appell David, discussing the possibility of our planet Earth, being engulfed by sun, eventually. Second, is a news item, on the largest Neutrino Telescopic being built at the south Pole. Both articles have appeared in the magazine, ‘Science Daily’. In the first article, the writer claims that the scientific community believes that the sun is expanding making itself more brighter. After billions of years, it would expand so much that it would engulf earth. To be precise, â€Å"About 7. 6 billion years from now, the sun will reach its maximum size as a red giant: its surface will extend beyond Earth’s orbit today by 20 percent and will shine 3,000 times brighter. In its final stage, the sun will collapse into a white dwarf †. ( David Appell) This theory was disagreed on the basis that, as Sun expands, it will be loosing on its mass, and due that the gravitation force will also be reduced. Hence, as the gravitation force reduces, Earth will be drifting away from Sun, and hence, maybe able to escape the engulfment. However, recent calculations, based on the perturbation theory, released by Italy’s National Institute of Nuclear Physics, by Lorenzo Lorio, tend to agree with this theory. The factor that tends credibility to his argument is not his number game, but his statement that as Sun loses mass and expands, its rotation must also slow down. This is known as angular momentum, in simple terms. Due to this angular momentum, there will be a huge tidal bow on sun’s surface, and its gravitational pull will engulf Earth. Hence, all celestial bodies, within a distance of 1. 5 AU will be engulfed. This article throws a new light on our futuristic cosmic vision, using principle of physics, which quite old. Now, the concept of angular momentum, can be used to depict the future of celestial bodies also. This was not the case so far. The second article is a news report, on work being done University of Delaware, in the South pole, regarding erection of world’s largest neutrino telescope. Neutrino, is one of the fundamental constituents of matter, they have no charge and interact very weakly, so they can travel millions of miles through space. They can pass through planets also. The working principle of this telescope is radically different from the conventional ones. â€Å"consists of kilometer-long strings of 60 optical detectors frozen more than a mile deep in the Antarctic ice like beads on a necklace. Atop each string of deep detectors sits a pair of 600-gallon Ice-Top tanks, each containing two optical detectors†. (Science news) The ice-top detectors measure the particles that are generated by the high-energy cosmic rays that are continuously being showered from the cosmos, towards earth. Whenever a flash of light is detected, the nearby laboratory receives the communication, and its genesis is traced. This genesis could be way an exploding star or a the black hole. The learning derived from this news report is the drastic pace at which research methods are changing and being innovated upon. This new research method, of mounting a telescope beneath the ocean, may change the definition of telescope also, because, conventionally. , a telescope is a instrument on the surface of Earth, facing the skies !!! It also reminds us of the never ending human thirst for acquisition of knowledge, in all spheres, including the terrestrial space. To quench this thirst, he constantly keeps on deriving and experimenting with new means and methods. Renaissance, and the subsequent development of subordinate equipment systems, ahs changed the very way we live our lives !!! References: 1) Appell David, ( September 2008), â€Å" The sun will eventually engulf Earth-maybe†, retrieved on 11 December 2008 from : http://www. sciam. com/article. cfm? id=the-sun-will-eventually-engulf-earth- maybe 2) Science news, ( 11 December 2008) Building world’s largest Neutrino Telescope at South Pole, Science Daily, retrieved on 12 December 2008 from: http://www. sciencedaily. com/releases/2008/12/081209221746. htm

Universal declaration of human rights

Universal declaration of human rights INTRODUCTION Universal Declaration of Human Rights(UDHR) was adopted on 10th of December 1948 by General Assembly resolution 217(III).it includes civil and political rights, economic, social, Cultural and group rights. There are quests to transform the declaration to legally binding documents, United Nations eventually adopted the two covenants, that is International covenant on civil and political rights (ICCPR) and International covenant on economic, social and cultural rights (ICESCR) in two separate instruments. The reason for the separate covenants was clearer in different arguments by scholars. In the course of two streams of arguments on whether economic and social rights received United States and western allies support or not was highly polarised that US and Western allies advocated for two separate documents while the desire for single document for both economic and political rights were from USSR and developing counties and when there was need for agreement on both sides during the cold war, US therefore advocated for ‘signature of two separate covenants to allay many fear that division of the Covenant might prioritize civil and political rights over econ omic, social and cultural rights.It indicates that many countries were against proliferation of the covenants while US and allies supported the separation because a single document was then against its capitalist policy, federalism and US stakeholders support, the motion was moved by USA and its interest hold sway, the covenants were proliferated. As a result, human rights were classified into three sub division; the ‘first generation rights known as civil and political rights while the ‘second generation rights are economic, social and cultural rights and ‘group rights as ‘third generation rights.But USA till now has not incorporated the covenants in its national law. ICCPR and ICESCR will be adumbrated by juxtaposing them with other bill of rights. INTERNATIONAL COVENANT ON CIVIL AND POLITICAL RIGHTS (ICCPR) The preamble of the covenant which was adopted in 1966 but ratified and came into force in 1976 acknowledged that the state parties to the covenants consider principles in the charter of the UN and recognized the civil and political rights in Universal Declaration of Human Rights(UDHR) and duties of individual to other individuals and community.it can be said that this covenant has its foundation in Universal Declaration of Human Rights and UN charter .Currently, there are 165 state parties and 72 signatories to the ICCPR , 113   states are also parties to the First Optional Protocol to the ICCPR..The Second Optional Protocol on abolition of death penalty was adopted for ratification in 1989 and came into force in 1991 with 71 state parties. The Covenant can be divided into a preamble and six parts, Part I -III (Articles 1 to 28) constitutes civil and political rights comparable to European and American conventions on Human Rights and African Charter on Human and Peoples rights and majority of these are ‘negative rights and briefly they are, the right to self determination,the right to life ,freedom from torture ,degrading treatment freedom from slavery and slave trade ,right to liberty and security,the right of detained persons,freedom from imprisonment from debt, freedom of movement and choice of residence,freedom of aliens from arbitrary expulsion ,right to fair trial ,Prohibition against retroactivity of criminal law ,right to recognition everywhere as a person before the law ,right to privacy, right of freedom of thought, conscience and religion, right of opinion and expression ,prohibition of propaganda for war and of incitement to national, racial or religious hatred ,right to peaceful assembly, freedom of association ,right to marry and found a family,rights of the child, political rights,equality before the law,right of person belonging to the minorities.Part IV to VI(Articles 28 to 53) contains monitoring provisions, interpretation and final c lauses. The First optional protocol has 14 articles with nexus to procedures on individual complaints while second optional protocol basically amended the right to life in article 6 of ICCPR. A cursory look at the rights shows they were copied from UDHR in order to develop it from ‘soft law to ‘hard law even the ones without nexus to it could be traced to other regional human rights, for emphasis, civil and political rights are in UDHR articles 2 to 21 while Articles 22 to 27 contains economic, social and cultural rights .ICCPR unlike Article 17 UDHR and ECHR first protocol did not however cover ‘protection to the right to property, it also did not contain rights to nationality and asylum. UDHR is normative declaration and statement of guidance in observance of human rights universally while ICCPR and ICESCR are legally binding instrument on the basis of the principle of pacta ,sunt servanda .it confers obligation on the parties because it arises from treaty. The advantage of UDHR is that all human rights and covenants relied on it and copied copiously from it, for example civil and political rights copied from, articles 3,4,5,6,9,10 etc; economic and so cial rights also copied from articles 22,23,24,25,26,and 27,importantly, ICCPR is the most comprehensive and well established UN treaty on civil and political rights.ICCPR and UDHR both share similarity by setting universal standard with the use of word ‘everyone ‘no one ‘all people, ‘all human beings. ICCPR nature as a ‘general and universal human rights treaty, most of its rights apply to every human being. Article 2(1) of ICCPR disallow any discrimination in the application of the rights, however, some of the rights are applicable only to certain categories of people like Article 6(5) restriction on death penalty is applicable only to pregnant woman and under 18 years of age. Article 27 is applicable only to ethnic, religious and linguistic minorities. Article 12 on freedom of movement is applicable to lawful residents and not illegal immigrant. Article 25 on political rights is exclusive to citizens; Article 13 on lawful redress against expression is for alien. Article 24 is for children. Political rights in article 25 ar e not for alien but for citizens. The benefit of Article 14(2) and (3) is for those charged with criminal offences. A keen observation shows that some rights are more detailed in the covenant while some are in general terms, for example Article 6,9,10, and 14(restriction) are detailed while   others are generally mentioned. Other treaties however provided detailed provisions of the generally termed rights in ICCPR, for example, UN Conventions on Discrimination against Women, the Convention on the Right of the Child, Convention against Genocide, Torture, Racial Discrimination and Declaration on Elimination of Belief or Religious Intolerance. Convention on the Rights of Person with Disabilities, International Convention for the Protection of all Persons from Enforced Disappearance.All these have generated civil and political rights into details. Most importantly however, Section 40(4) enables Human Rights Committees to comment while transmitting its report and by this explain the meaning of the rights under the covenant. Importantly, Article 2(1) talked about ‘positive character of civil and political rights ‘it means, as in the case of economic, social and cultural rights, that states parties must take positive steps to give effect to the covenant rights and to enable individuals to enjoy their rights.Some covenants on human rights are not without enforcement mechanism which is common in report system; whereby state parties submit report on the implementation of the rights in the covenant.Human Right Committee (HRC) has the monitoring task ascribed to it by article 28 of ICCPR to ensure compliance of state parties to their obligations and examine state reports in accordance to Article 40.It has inter-state and individual complaints procedure and this the committee has developed ‘far beyond the narrow limit of their legal framework due to its independent membership. The committee however lack power of forceful enforcement but only has persuasive enforcement power in term of submission of reports per time by state parties since they have obligation under Art icle 2(1) to respect and observe the covenanted rights. ICCPR substantive rights can be analysed further and in relation to incorporation of same in states national laws, many state parties had incorporated ICCPR in their national law and allow its invocation in national courts save countries like Australia, Canada, UK , USA and few othershowever, that does not mean ICCPR is not binding on these countries. Right to life in Article 6 is about ‘arbitrary deprivation of life and not about ‘absolute prohibition of taking life.In Guerreno V Columbia, where national law authorized killing by police on national interest. HRC found that national legislation could not justify Columbian police action of taking life ‘arbitrarily. In regards to the Socio Economic aspects of Article 6, right to life must not be seen in narrow perspective, right to life can also be deprived by hunger, diseases, malnutrition and epidemics .HRC confirmed that article 6 has an aspects of socio economic rights and many people died of these than being kill ed, it is submitted that death can be a result of absence of implementation of social and economic interest in ICESR. It is encouraging that HRC has addressed ‘socio-economic aspects of Article 6 which optional protocol lack ‘mechanism for its redress. HRC cited war, armed conflict and abortion of foetus as threat to life. Article 7 disallows torture, inhuman and degrading treatment ,and complemented by Article 10 which disallow a lesser treatment than that disallowed in Article 7.The article was expanded in scope by UN Convention Against Torture(CAT)1984.The act must be ‘malevolent and required   public official as perpetrator of it by consent as CAT committee agreed with the author in Dzemajl et al V Yugoslavia as well as HRC in Francis V Jamaica.It is submitted that torture can be a result of social and economic deprivation like lack of   housing facilities and gainful employment can cause people to sleep on the floor under the bridge which constitute tortur e. Also, solitary imprisonments without medical attention constitute torture. Few of the  Ã‚   rights discussed though constitute civil and political rights, nevertheless has economic and social interest and this is applicable to almost all civil and political rights, therefore, concern must also be given to economic   and social rights as well. INTERNATIONAL COVENANT ON ECONOMIC, SOCIAL AND CULTURAL RIGHTS The covenant was adopted alongside ICCPR to develop UDHR rights, it contains ‘second generation rights. it was opened for signature in 1966.it came into force in 1976 with 155 States as parties as at January 2007.During the cold war, western countries showed preference for political and civil rights while socialist states became sponsors of economic, Social and cultural rights.ICESR covenant with new optional protocol has preamble that is similar to ICCPR that is, ‘founded on the inherent dignity of the human person. it also has five parts, Part I of the covenant is solely on Article 1,which on right of all people to self determination with free right to pursue economic, social and cultural development and right to deal freely with their natural resources and wealth. Part II of the covenant in Article 2 to 5 states obligations and clauses that are applicable to Part III generally. Part III constitutes substantive provisions, what Cravens called ‘the heart of the covenant includes, the right to work,the right of fair condition of employment, the right to join and form trade unions, the right to social securities, the right to protection of family right to adequate standard of living, the right to health, right to education, and the right to culture and enjoyment of scientific progress .Part IV is about system of supervision by submission of periodic report to UN ,the reports which will be scrutinized by economic and social council of the UN (ECOSOC).The   part also contain ‘saving clause with intention of ensuring   developed states did not interfere excessively by means of the supervisory system in the utilization of natural resources within developing countries.Part V is on ratification ,process of amendment ,its application to federal ,states ‘without   any limitations or exceptionsand its entry into forceSome of the article of the covenant are recognised in other international convention like Convention on the Rights of Child(1989),Convention on the Elimination of all Forms of Racial Discrimination(1965) e.t.c. The supervision of the covenant by virtues of Articles 16 and 17 is by Economic and Social Council (ECOSOC), one of the UN organs, states send their report to the Secretary General of UN, who will in turn transmit the report to ECOSOC for consideration. ECOSOC in 1985 created a new body to assist in report consideration, the body is the Committee on Economic, Social and Cultural Rights, now the main supervisory body. ICCPR, ICESCR AND PROTECTION Preamble of both covenants indicates they are both Civil and Political rights as well as economic, social and cultural rights. The two covenants are like a coin with two sides. The 1993 Vienna declaration of programme of action recognised the ‘interdependence and interrelationship of both covenants. Both covenants contribute to the erga omnes principle and care must be taken trying to classify rights into ‘superior or ‘inferior, in hierarchical terms so as not to affect the credibility of human rights.Both covenant codified in treaty form the rights in UDHR. Parties can not terminates both covenants once ratified, it is an obligation that can not be denounced because they have no temporary nature.Both covenants believe in ‘collective right to self determination, the right allows ‘all people to freely determine their political status and freely pursue their economic, social and cultural developmentand both instruments are legally binding and they are treaties that must be respected. Both instruments copied copiously from UDHR and both rights are product of cold war era between USSR and its allies and USA and its allies. Universa l language and terms are in the two covenants, UDHR shows the interdependency of the covenants before they were separated and made binding treaties. The compactness and interdependency still reflects in their articles, for example, rights to form Trade Union in ICESCR is recognised as freedom of association by ICCPR, Article 13 of ICESCR deal with education and liberty of parents to choose school for their children can be seen in Article 18 of ICCPR right of parents to choose religion and moral education of their child; Article 2 and 26 deal with prohibition of same discriminations and both recognise family They are interrelated to the extent that one will be miserable without the other covenant. The difference between the two covenants can first be seen in both covenants Artcle2 (1) of ICCPR is assertive while Article 2(1)   of ICESCR is passive .ICESCR is subject to the ‘maximum of its available resources and ‘with a view to achieving progressively while ICCPR put it that state parties ‘undertakes to respect and ensure compliance. The language in ICESR has been criticised ‘for devoid of meaningful content and only impose ‘programmatic obligations upon government. ‘The tenor of the economic covenant is promotional rather than mandatory, the covenant is designed to promote economic and social welfare, not to hinder it by placing states under obligations, that prevent widespread economic and social reformThe   enforcement machinery of ICESC is not as strong as that of ICCPR, State party under ICESC is to submit report every five years to the committee on economic, social and cultural rights(CESCR)with the aim of achieving same purpose as human right committee of ICCPR but of which the outcome of CESCR has been more ‘political than ‘legal exercisesUnlike ICCPR,ICESCR has no right of individual petition because the intention of ICESCR is not to interfere with ‘State Control over citizen and non citizen at the same pedigree as ICCPR.HRC according to article 40 of ICCPR, is the only mandatory monitoring procedure that the covenant established, it received report at the first year of its entry into force and subsequently in accordance to committee requests. Their report is publicly examined, the inter state procedure is not better than mediation and conciliation procedure and committee can only express its view on this basis which may not be accepted by state party, and Parties to First Optional Protocol had submitted themselves to the jurisdiction of Human Rights Committee, in ‘practice, a total of 844 individual communication relating to 59 states have so far been dealt with by the committee of which 248 were declared inadmissible and 308 were decided on their merits by so called final views under Article 5(4)of the optional protocol. ‘Decisions are neither legally binding nor politically enforceable and by implication, compliance are left at the mercy of relevant state organs for adoption of the committees recommendations which based its decisions on written submission of parties before it. SHOULD HUMAN RIGHTS BE PRIMARILY CIVIL AND POLITICAL ALONE? The two rights are sacrosanct to balanced protection of human rights since the two Covenants are interrelated; therefore one must not be neglected at the expense of the other. The juxtaposition of both covenants above shows that they are interwoven and interdependent, though this has been criticised as a compromise after the failure to equate ICESR with ICCPR which is not true. it is submitted that the foundation of both covenants made them equal but the cold war separated them and classified them into ‘generations of rights if ICESR had been considered with ICCPR as a single document, it would have been ‘ first generation rights as well, after all UDHR never desire the instrumental divorce. It has been argued at one extreme that economic and social rights are superior to civil and political in hierarchical standard of value, the argument well founded, for example, what essence is the political rights to an illiterate who doesnt know his right?   Economic and social right can correct this. Again, what essence is freedom of speech and expression to an hungry man? Economic and Social rights like right to work and right to food or standard of living can solve this. Displaced and homeless will only understand freedom of association as avenue for crime. it is therefore submitted that   total deficiency of social and economic interest will lead to counter productivity of civil and political freedom. if Social and economic   interest are deficient in mass and free civil or political will society, it will eventually hamper the latter. Hunger, Homelessness, economic frustration can cause violence and breach of civil and political rights, the civil and political problems in Rwanda, Somalia and Niger Delta in Nigeria were due to social and economic imbalance that ICESR can address for peace to reign. Economic and Social interest are instrumental to societal peace. Should human rights therefore be concerned primarily with protection of civil and political rights? The analysis above answers the question, the two covenants are contiguously related and where they are not, they complement each other. The argument of critics against economic and social interest can be summarised and dismissed as follow. That civil and political right has binding obligation language whereas economic and social right has passive and ‘progressive achievement.One may partially agree with this but law is not static, it has progressive formation of a binding nature, it only allow state party to have assessment of resources   for steady implementation. Another criticism is that to observe civil and political rights, state party has to abstain from doing act against the right s and these are ‘negative rights whereas state party has to intervene to observe economic and social rights and this makes it ‘positive rights. One may rightly say here that some civil and political rights required prompt intervention too like economic and social right. It has been argued that civil and political right are easier to implement because of little resources required while economic and social right required substantial resources for implementation. it is submitted that resources wasted in political right alone is enough to take care of economic and social interest, especially in developing countries, resources wasted on rigged election, bribery and corruption on political reasons and payment of political office holders is enough to fix economic and social interests. it is submitted that political rights in expression through democracy, is the most expensive rights in the world. ICESCR was criticised further that it lacked enforcement mechanism and that the co ntent of the right is not as authoritative as ICCPR. Argument premised on ICCPR Inter state and individual procedures of complaints while that of ICESCR is weak. This problem has received the attention of UN General Assembly when on 18 June 2008, HRC adopted Optional Protocol on Economic, Social and Cultural Rights and   10 December 2008,UN adopted it, the optional protocol in its Article 2 provides for Inter State and Individual Complaint Procedure like ICCPR in economic, and social rights Complaints, Article 1 states that CESR can receive communication on breach of economic, social and cultural rights. The protocol was opened for signature in September 2009; this is a primary focus on economic and social interests. State membership and cooperation with International Organisations are making them to protect and promote indirectly and directly Economic, Social and Cultural rights, organisations   like UNDP, UNICEF and specialised agencies like IMF .ILO,UNESCO and few NGO in coop eration with chapter IX of UN charter. CONCLUSION The school of thought that believes that the two covenants are interrelated and interconnected is the best. Most Articles in ICCPR has economic and or social interest, Primary concern for civil and political rights only will collapse the rights itself. ICESCR is no longer weak in its enforcement with September 2009 open signature of its Optional Protocol. Giving primary attention to civil and political rights as opposed to economic interest is no longer in compliance with new World economic order, if States can fund political rights via democracy, they must be able to fund economic and social interest, many government of State parties that neglects economic and social interest do fail woefully in civil and political mandates, why? Because economic and political interest falls within primary values encompassing children and family interest and unit of family makes a state .it is high time States began to honour the covenant they entered into 33 years ago   (1976) with intention to b e bound   on pacta sunt servanda principle. The era of its gradual development is gone with 2009.Absence of war or conflict is not an assurance of peace and security but sincere determination in solving economic and social obstacles. Political and civil rights will only exist at the assurance of economic and social interest.

Diversity, ethics and anti discriminatory practice

Diversity, ethics and anti discriminatory practice The purpose of this learning and development plan is to understand the importance of equality, diversity and human rights in the practice of social work. I aim to indentify, recognise and respect diversity and equality using theories and ideas that will relate to why oppression, discrimination and prejudice occur in todays society. I will also write about how I am aware of my own personal prejudices and dilemmas and how I aim to challenge oppression/discrimination with the use of anti-discriminatory practices. Language is legislation, speech is its code. We do not see the power which is in speech because we forget that all speech is a classification and that all classifications are oppressive. The word Oppression in the English language means; the act of subjugating by cruelty a feeling of being oppressed kept down by unjust use of force or authority; the tyrants oppression of the people (Hyperdictionary, 2000- 2009) It is viewed differently by Feminists and by Marxists. Marxism believes that it is a class issue. They suggest women, gays or people of non-white skin should be subordinate to the Bourgeoisie, that Capitalism shapes and depends upon oppression for survival and the struggles of the oppressed cannot be carried out across all classes. The Bourgeoisie has various means to keep down the lower class (poor) by squeezing more profits from then. The working class are the oppressed class; they often have bad housing, education and therefore poor job opportunities than the middle or upper class of the Bourgeoisie. (DAmato, 1999) Marxists argue that the eradication of racism, sexism or homophobia will mean that a capitalist government will have to be overthrown; however, they will never tell the oppressed this, but will advice them that the revolution is coming and they need to wait. They see the struggle against all forms of oppression is essential to the struggle of socialism. Carl Marx the founder of Marxism ignored and downplayed oppression as he came from a privileged background. (DAmato, 1999) Radical feminists believe that women are oppressed within the patriarchal system (males are viewed as superior to females), that marriage and family are a result of capitalism. Women have a common bond with each other no matter the age, race or class. Women need to take control of their lives; they need to separate themselves from the things that have oppressed them. (Zieber, 2008) Socialist feminists say that women are oppressed because of dominance and economic inequality that every form of oppression is a feminist issue and women are a subordinate class by the power positions males have in society. (Holmstrom, 2003) I myself have experienced being oppressed by males. I live with my partner on a farm and we have people (mainly men) come to work there. Some men do not think I should not be working in a male environment, that I cannot be driving a tractor, working out in the fields or when I am quality controlling their work with the livestock. If their work is not up to the right standard I tell them, they often tell me I am wrong and try to speak to another person (a male), who then will often relay the same as what I have already said. If it persists I will speak to my manager, who then speaks to them. Culture also comes into the equation at work as they often come from a different country; therefore they have different beliefs on what work women should do. I feel disempowered and start to question myself about my work, but I carry on with my work as it is the end product which counts and people who buy the products are happy. Prejudice means a hostile attitude towards a group of people or a person, pre-judging them based on a stereotype (Billingham et al, 2008), for example a prejudice of mine is that since being made redundant from a previous job and it went over to India, I now assume that each job I have it will eventually be taken over by a person in another country. I know this may not be the case in the future. Some psychotherapists believe that prejudice is a learnt process (nurtured), an indirect view of this is an experiment by Barrett Short (1992) found that young English children aged between and 10 years had a clear preference for different European people in countries e.g. the Germans were liked the least and the French were one of the most liked. The children had decided this even if they did not know much about the people, culture or the country. Sherif (1961) researched at how prejudice is caused in society between different groups. Their aim was to investigate if intergroup conflict happens when a group competes with each other over resources which are scarce. They looked at twenty-two 11 year olds, who were well adjusted and came from a middle class home environment. The boys who were selected to take part in the experiment were sent to a summer camp in America, where they were divided into two groups not having any knowledge of the other group and were given group names; Eagles and Rattlers. The boys would then create a group bond and identity in the first week. The second week experimenters set up competitions with between the two groups, where prizes were offered to members of the winning group. The experimenters found that there were strong feelings developed between the two groups, which lead to hostility and fighting towards each group. The conclusion to this experiment was that conflict can arise from competition over prizes as these were the scarce resource (only the winning group received them). (Sherif, 1961) In 1979 Tajfel Turner developed the Social Identity Theory to understand the psychological basis of discrimination in a group. What they found was that a person can have several selves and depending on the social context it may trigger an individual to act differently, that individuals will categorize themselves, then will seek to get positive self-esteem within the group. An example of this from my past is when I was younger I used to hang out with a group, if a higher ranking group member fell out with someone of a lower rank then I would often side with the person who was higher even if I knew they were wrong, making ourselves feel good we would put the other person down, making our self-esteem greater than theirs, that way I would still be in the in-group- and not in the out-group being ostracised. To make the best of a workforce people need to know about equality and diversity, how to act within the laws of society. Everyone has the right to equal opportunities no matter their religion, sexual preference or culture at work, home or whist on the street. Equality protects people that can be discriminated against. Diversity, however, is a range of conditions or characteristics in todays society e.g. race, people need to respect individual differences. When a workforce or person embraces equality and diversity they comply with anti-discrimination legislation and they can emphasize the positive benefits e.g. they can draw on a wider talent of resources. (Skills for Business, n.d) In 1950 the European Convention on Human Rights was written to prevent the repeat of the oppression of individual rights after the 1st world war, it stated that everyone has a right to have enough food and a shelter, the United Kingdom signed the convention in 1951. Since then there have been many laws and legislations come into force against discrimination, some of which are; Equal Pay Acts 1970 1983 Prohibiting discrimination of people on the grounds of sex to pay and their terms of contract Sex Discrimination Act 1975 Prohibiting discrimination of a persons sex or their marital status. This applies to males females or if they have had gender reassignment surgery. Race Relations Act 1976 Prohibiting discrimination of race, colour, ethnic origin or nationality of a person. Amendment in 2000 There is a duty on public authorities to have due regard to eliminate unlawful discrimination and to promote equality. Disability Discrimination Act 1995 2005 Prohibiting discrimination against a disabled person. Authorities have a duty to promote equality with disability. (Bayne et al, 2010) How do I aim to challenge discrimination and promote equality my personal life and within my job role as a social worker? As a social worker I would try to empower the service user by focusing on their strengths, guiding them to reach a solution, give them the correct advice, be honest and reliable no matter what kind of background they come from. If I come into contact with someone who discriminate against another, I aim to challenge them, ask them why they feel that way, find out if there are any reasons as to why they feel that way and try to get them to think about their views and try to change them for the better. I will also think about the impact a service user will have on being excluded from a community or group, I will try to get them included back within their community by arrange for them to help out/volunteer on a local project, by being included back into the community it may help if they have any mental health issues. Word count 1560

Analysis of Zamnet Communication Systems Using the McKinsey’s 7S Model

Table of Contents Page 1.0 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 2.0 Internal Analysis of ZAMNET Communication Systems. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2.1 Strategy†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2.2 Systems†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2.3 Structure†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2.3 Structure†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦ 2.5 Staff†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦ 2.6 Style†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2.7 Shared Values†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.0 External Analysis of ZAMNET Communication Systems. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.1 Bargaining Power of Suppliers†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.2 Bargaining Power of Buyers†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.3 Threat of New Entrants†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.4 Threat of Substitute Products and Services†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.5 Competitive Rivalry†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4.0 The GE Multifactor Portfolio Matrix†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5.0 ZAMNET’s Business Model and Marketing Strategies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 6.0 An e-Marketing Strategy for ZAMNET†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7.0 references†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1.0 Introduction In 1994, ZAMNET Communication Systems was established as an Internet Service Provider (ISP) in Zambia. It was the first organization that was put in place to provide the internet services in the region. ZAMNET Communication Systems was strategically located at the University of Zambia so that it can be used in providing research for the highest institution of learning and in turn it could have also benefited from the Research and Development (R&D) from the institution being the highest learning institution in Zambia. Other higher learning institutions in the region could have also benefitted from the synergistic effects of partnering together with the University o... ...Delhi, Tata McGrawhill. Efraim Turan.,David King., Jae Lee., Ting-Peng Liang., Deborrah Turban Electronic Commerce 2010: A Management Perspective (Pearson), [2010], 6th ed. John A., 2009. Not Bosses but leaders, How to lead the way to success.3rd ed. London: kogan page. Carmen C., Tauno K., 2008: Managing intellectual capital in small ITC companies [e-journal] 9 (4) p.4 Available through: Emerald Group Publishing Limited [accessed 9 February 2012] John G. S., 2008: Strategically thinking about the subject of Strategy [e-journal] 9(4) p.2 Available through: Emerald Group Publishing Limited[accessed 9 February, 2012] http:en.wikipedia.org http://www.scribd.com/doc/49629998/1/COMPETITIVE-RIVALRY-WITHIN-AN-THE-INDUSTRY http://www.mindtools.com/pages/article/newTED_97.htm http://wisewolftalking.com/2009/06/15/the-simplest-modelof-change-lewins-freeze-phases/24 Analysis of Zamnet Communication Systems Using the McKinsey’s 7S Model Table of Contents Page 1.0 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 2.0 Internal Analysis of ZAMNET Communication Systems. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2.1 Strategy†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2.2 Systems†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2.3 Structure†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2.3 Structure†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦ 2.5 Staff†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦ 2.6 Style†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2.7 Shared Values†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.0 External Analysis of ZAMNET Communication Systems. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.1 Bargaining Power of Suppliers†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.2 Bargaining Power of Buyers†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.3 Threat of New Entrants†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.4 Threat of Substitute Products and Services†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3.5 Competitive Rivalry†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4.0 The GE Multifactor Portfolio Matrix†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5.0 ZAMNET’s Business Model and Marketing Strategies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 6.0 An e-Marketing Strategy for ZAMNET†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7.0 references†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1.0 Introduction In 1994, ZAMNET Communication Systems was established as an Internet Service Provider (ISP) in Zambia. It was the first organization that was put in place to provide the internet services in the region. ZAMNET Communication Systems was strategically located at the University of Zambia so that it can be used in providing research for the highest institution of learning and in turn it could have also benefited from the Research and Development (R&D) from the institution being the highest learning institution in Zambia. Other higher learning institutions in the region could have also benefitted from the synergistic effects of partnering together with the University o... ...Delhi, Tata McGrawhill. Efraim Turan.,David King., Jae Lee., Ting-Peng Liang., Deborrah Turban Electronic Commerce 2010: A Management Perspective (Pearson), [2010], 6th ed. John A., 2009. Not Bosses but leaders, How to lead the way to success.3rd ed. London: kogan page. Carmen C., Tauno K., 2008: Managing intellectual capital in small ITC companies [e-journal] 9 (4) p.4 Available through: Emerald Group Publishing Limited [accessed 9 February 2012] John G. S., 2008: Strategically thinking about the subject of Strategy [e-journal] 9(4) p.2 Available through: Emerald Group Publishing Limited[accessed 9 February, 2012] http:en.wikipedia.org http://www.scribd.com/doc/49629998/1/COMPETITIVE-RIVALRY-WITHIN-AN-THE-INDUSTRY http://www.mindtools.com/pages/article/newTED_97.htm http://wisewolftalking.com/2009/06/15/the-simplest-modelof-change-lewins-freeze-phases/24

Knowledge Of Information :: essays research papers

Knowledge of Information DESCRIPTION OF THE CASE: Ralph is a recent widower in his midi-60's, who was diagnosed with metatastasized colon cancer. He is a home health agency patient, and his primary caregivers are his two daughters. Ralph is unaware of the severity of his condition and wanted to know what his state of health and prognosis were. The nurse evaded his questions initially, and his daughters did not want to tell him that his cancer was terminal. The nurse's position was not to continue providing care for Ralph, as she would be deceiving him by not telling him the truth. When the nurse consulted with Ralph's physician, he agreed with the family's decision, as he felt that they needed time to accept their mother's recent death and Ralph's impending death. The doctor ordered the nurse not to oppose him and not to disclose any further infomation to Ralph. THE PRINCIPLE: TRUTH-TELLING & DECEPTION (Should be "FIDELITY") In most cases, a rational person has a right to truthful information and avoidance of deception, which will allow him to decide which course of treatment to follow. A patient's right to decide includes the right to know the truth, not be brainwashed, and not be lied to or deceived by having information withheld that is relevant to his own health. There is a moral standard that condemns lies, deception and withholding of relevant information. To tell Ralph that "everything was all right and he would be up and around the house in no time at all" is deceptive, as his condition is terminal, although he does not yet realize it. The ANA Standards of Clinical Nursing Practice states that clients should be educated about ther illness, which is subsumed within Standards of Care (p3). In Standard V-Ethics (p15), measurement criteria #3 states that "the nurse acts as a client advocate" and #5 states the "nurse delivers care in a manner that preserves and protects client autonomy, dignity and rights". The "Patient's Bill of Rights" cites somes cases that justify overriding a patient's autonomy rights, however. Considering that Ralph has recently lost his wife and that he is still working through his own grief may present a morally compelling reason for withholding information and considering Ralph's best interests. His emotional status may need to be assessed to assure that he would not be suicidal or lose interest in the remaining quality of his life, also to determine his ability to cope, before telling him the truth, and prevention of harm overrides autonomy rights. If I were involved in Ralph's care as his nurse, I would have great difficulty

Post War New Zealand :: essays papers

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